FAQs

Check the "All Suitable Model" or "Other Suitable Model" section on the product page for a list of supported models. You can also use our search tool by entering your printer/copier brand and model number. If unsure, contact our support team at support@coovavo.com for assistance.

Yes! Our compatible products undergo rigorous quality testing to meet OEM standards. They deliver consistent performance while saving you up to 50% compared to OEM prices.

We provide a full range of compatible supplies and parts, including:

• Consumables: Ink/toner cartridges, imaging drums, fuser units, waste toner bottles, and more.
• Maintenance parts: Pickup rollers, separation pads, transfer belts, heating elements, and more.
• Accessories: Maintenance kits, printheads, and more.

No. Under consumer protection laws (e.g., the Magnuson-Moss Warranty Act in the USA and EU regulations), manufacturers cannot void warranties solely for using third-party consumables or parts unless they directly cause damage.

We offer both new compatible products (made from scratch) and remanufactured cartridges (recycled OEM shells refilled with high-quality ink/toner). Product descriptions specify the type.

• All cartridges are tested for print yield, color accuracy, and chip functionality.
• We use ISO-certified manufacturing processes and premium-grade inks/toners.
• 100% satisfaction guarantee: Contact us at support@coovavo.com if you experience issues.

• All parts undergo stress testing for durability and performance.
• Components like rollers are made with OEM-grade materials to ensure longevity.
• We provide a 1-year warranty on all mechanical parts.

Some printers detect third-party cartridges, but this is a notification, not an error. You can usually bypass it via your printer's settings.

Our cartridges match OEM page yields (e.g., 1,000 pages for a standard black ink cartridge). Actual results may vary based on usage and print settings.

• North America

  Standard Shipping (Economical): 7 - 12 business days

  Expedited Shipping (Express): 5 - 7 business days

• Europe

  Standard Shipping (Economical): 7 - 12 business days

  Expedited Shipping (Express): 5 - 7 business days

• Other International Regions (delivery times vary by location).

Final shipping costs and delivery timeframes will be calculated and displayed at checkout based on your specific location and selected service.

Yes! Free Standard Shipping is available for orders over $99 USD.

A tracking number and link will be emailed once your order ships, which you can use to monitor the delivery status. You can also track your order directly on the following carriers' websites:

• Standard Shipping Carriers:

  USPS: https://tools.usps.com

  DHL eCommerce: https://webtrack.dhlglobalmail.com

  SF E-Parcel: https://www.sf-international.com/us/en/dynamic_function/waybill/

  YunExpress: https://www.yuntrack.com

• Expedited Shipping Carriers:

  DHL Express: https://www.dhl.com/us-en/home/tracking.html

  FedEx Express: https://www.fedex.com/en-us/tracking.html

  TNT Express: https://www.tnt.com/express/en_us/site/tracking.html

  UPS Express: https://www.ups.com/track?loc=en_US

Unopened, unused items in original packaging can be returned within 30 days of delivery for a full refund or exchange. Contact us at returns@coovavo.com for a return authorization (RMA) number.

Notify us at orders@coovavo.com within 14 days, and we'll arrange a free replacement or refund. Photos/videos of the issue may be required for verification.

Refer to our step-by-step Installation Guides. For persistent issues, contact our support team at support@coovavo.com .

• Ensure cartridges are properly installed and protective tape is removed.
• Run your printer's built-in cleaning utility.
• If issues persist, contact support@coovavo.com for guidance.

Yes! You can refill our cartridges using our toner refill kits. Most of our cartridges can be refilled multiple times, provided they remain in good condition after each use.

Remanufactured cartridges reduce plastic waste by 80% compared to new OEM products.

Yes, we use SSL encryption and PCI DSS-compliant payment gateways (e.g., PayPal, Stripe). Card details are never stored.

We accept credit/debit cards (Visa, Mastercard, Amex, Discover, JCB, and more), Google Pay, and Apple Pay, all processed via Stripe, as well as PayPal.

Defects in materials or workmanship. Damage from misuse, third-party modifications, or non-compatible devices is not covered.

Yes! Contact our sales team at orders@coovavo.com for volume pricing and custom quotes.

Yes, we ship globally. Shipping costs and delivery times vary - enter your address at checkout for details.

Customers are responsible for any customs fees. Duties are calculated by your local government and are not included in order totals.