United States (English) 
Refund Policy
Last Updated: September 5, 2025
Thank you for shopping at COOVAVO. We strive to ensure your satisfaction with every purchase. Please review our policy below for returns and refunds.
1. Eligibility for Returns
You may return products within 30 days of delivery under the following conditions:
- Defective or Damaged Items: Products received with manufacturing defects or shipping damage.
- Incorrect Items: Products that do not match your order.
- Unopened Products: Unused, unopened items in their original packaging (e.g., ink cartridges, toner, spare parts).
Non-Returnable Items:
- Opened or used consumables (e.g., ink, toner, ribbons).
- Customized or special-order products.
- Items marked "Final Sale."
2. Return Process
Step 1: Contact our Customer Support team within 30 days of delivery.
- Email: support@coovavo.com
- Provide your order number, product details, and reason for return.
Step 2: If eligible, we will issue a Return Merchandise Authorization (RMA) number and return instructions.
Step 3: Securely pack the item(s) with original packaging, accessories, and invoice. Include the RMA number on the package.
Step 4: Ship the return to our designated warehouse (address provided with RMA). You are responsible for return shipping costs unless the return is due to our error.
3. Refunds
- Upon receipt and inspection, refunds will be processed within 1 - 3 business days.
- Refunds will be issued to your original payment method.
- Shipping fees are non-refundable unless the return is due to our mistake.
Important Notes:
- Refunds may take additional time to appear in your account, depending on your bank or payment provider (typically 3 - 10 business days).
- For damaged or defective items during transit, provide photographic evidence or a carrier's damage report.
4. Exchanges
We offer free replacements for defective, damaged, or incorrectly shipped items. Contact us to arrange an exchange.
5. Cancellations
Order cancellations are possible if the order has not been shipped. Contact us immediately via email support@coovavo.com.
6. Contact Us
For questions or assistance:
- Email: support@coovavo.com
- Address: Chuangxiang E Center, No. 92 Fukang Road, Longgang District, Shenzhen, Guangdong, China
Note: This policy complies with EU Consumer Rights Directive (14-day withdrawal period) and U.S. FTC guidelines. Local regulations in your country may apply. For disputes, contact us first to resolve issues promptly.
COOVAVO reserves the right to update this policy. Changes will be posted on our website.