Shipping Policy

1. Shipping Regions

We offer worldwide shipping:

• North America: United States (including Alaska and Hawaii) and Canada.
• Europe: All EU countries, the United Kingdom, Switzerland, Norway, and other European nations.
• Other Regions: We also offer shipping to select countries in Asia, South America, the Middle East, Africa, and Oceania.

If your country is not listed, please contact our customer service team at support@coovavo.com for assistance.

2. Order Processing Time

• Standard orders: 1-3 business days (Monday to Friday, excluding China public holidays)
• Pre-order/Backorder items: Clear timeline provided at checkout with bi-weekly status updates

3. Shipping Methods & Carriers

We partner with reliable international logistics providers, including DHL, FedEx, UPS, INT, USPS, SF E-Parcel, and YunExpress, to ensure timely and secure delivery. The available shipping options vary by destination:

• North America:

  Standard Shipping (Economical): 7 - 12 business days
  Expedited Shipping (Express): 5 - 7 business days

• Europe:

  Standard Shipping (Economical): 7 - 12 business days
  Expedited Shipping (Express): 5 - 7 business days
• Other International Regions: Delivery times vary by location.

Delivery times are estimates and may vary due to customs clearance or unforeseen circumstances.

4. Shipping Costs

Shipping fees are calculated based on:

• Package weight and dimensions
• Destination country
• Selected shipping method

Free Shipping: Enjoy free standard shipping on orders over $99 USD.

The exact shipping cost will be calculated and displayed at checkout before payment.

5. Order Tracking

Once your order is shipped, you'll receive a confirmation email with a tracking number and a link to monitor your package. You may also track your order directly on the following carriers' websites:

• Standard Shipping Carriers:

  USPS: https://tools.usps.com
  DHL eCommerce: https://webtrack.dhlglobalmail.com
  SF E-Parcel: https://www.sf-international.com/us/en/dynamic_function/waybill/
  YunExpress: https://www.yuntrack.com

• Expedited Shipping Carriers:

  DHL Express: https://www.dhl.com/us-en/home/tracking.html
  FedEx Express: https://www.fedex.com/en-us/tracking.html
  TNT Express: https://www.tnt.com/express/en_us/site/tracking.html
  UPS Express: https://www.ups.com/track?loc=en_US

6. Customs, Duties, and Taxes

• Europe: Orders to the EU and UK may incur customs duties, VAT, or import taxes. These fees are the customer's responsibility and are determined by your local customs authority.
• North America: Orders to the U.S. and Canada may be subject to customs clearance fees. We declare all packages accurately as "Printer/Copier Consumables and Spare Parts" with the appropriate value.
• Other Regions: Orders shipped to countries outside of Europe and North America may also be subject to import duties, taxes, and customs fees. These charges vary by country and are determined by local regulations.

We do not cover customs charges or reimburse customers for refused shipments due to unpaid duties.

7. Delivery Delays

While we strive to meet estimated delivery times, factors like customs inspections, weather, or carrier delays may occasionally impact delivery. If your order is significantly delayed:

• Track your package using the provided tracking number.
• Contact the carrier directly for updates.
• If unresolved, email us at support@coovavo.com for assistance.

8. Returns & Replacements

• Damaged or defective items: Contact us at orders@coovavo.com within 14 days of delivery to arrange a return or replacement. Include photos and order details.
• Incorrect items shipped: Notify us immediately for a resolution.

See our full Refund Policy for details.

9. Contact Us

For shipping-related questions or concerns, reach out to:

• Email: support@coovavo.com
• Phone: +86-18503009176 | Hours: Mon - Fri, 9:00 AM - 6:00 PM (GMT+8)

We aim to respond within 24 - 48 hours (business days).

Thank you for choosing COOVAVO! We appreciate your trust in our products and services.

COOVAVO
Address: Chuangxiang E Center, No. 92 Fukang Road, Longgang District, Shenzhen, Guangdong, China
Website: www.coovavo.com